Thursday, June 11, 2009
I just have to comment on the sheer nerve of this lady at the restaurant tonight.
She came in with her granddaughter, and I gave them perfect service (as I always do). I gave her the bill and went in the back to get other stuff for another table. She walks up to the host desk and waits, for hm, probably a good 4 minutes for my mom to cash her out while my mom was chatting with another customer. Her bill was $20.93, and she gave my mom $21. Then walked out the restaurant with her 7 cents, leaving no tip at all on the table for me.
And it wasn't like she forgot. My mom says that the last time she has come in, she was with a bigger party and their bill was $82...to which she left the waitress a meager $2 tip. WTF!?!?! Seriously.
I really just couldn't believe that she WAITED there for 5 minutes to get her 7 fucking cents before leaving.
These kind of people drive me crazy.
Especially since I do not work for an hourly wage. I work at my parent's restaurant because I like doing so, and because I am obliged to do so. I don't get paid. I work ONLY for tips.
Grrrrrrrrrr.
Tags: annoying customer, service, tipping
Sunday, June 7, 2009
It's a Sunday night and my parents decided to pick me up from home from the couch on which I had been laying for the past 14 hours with ice on my face to take me out to dinner. We find our way to the Everett Marina where we pick an old favorite Italian place, Lombardi's, to eat our dinner. It was about 8:30pm when we got there and apparently the place closed at 9:00pm.
From the moment we got there, we weren't wanted. The waitstaff was all too aware that closing time was nigh. From not being given their signature roasted garlic with bread until asked (at the time our dinners arrived) to having my dad's wine not delivered, to not having proper table settings, to not checking back with us, to taking forever to get our check, to the overall rude vibes from our waitress...the service was a nightmare. The waitress wanted us out from the beginning, and apparently was hoping that bad service would make us leave sooner.
I was very disappointed, mostly because as a waitress in my parent's restaurant, I know that with bad times, it becomes even more essential to have excellent service: people simply aren't going to be willing to pay a lot of money for food in an economic recession if they feel like their patronage is not appreciated. And by that, the service should always be excellent. Especially when with times as bad as they are for restaurants, any business you can manage to get, you should hold onto (even if we did come in a half hour before closing time, our $70 + return business is still very valuable).
As for the food, it was satisfactory, but combined with the fact that they were nearly running us out the door, the whole dining experience just became ruined. I won't be returning, which is a shame because I have had quite a few good experiences at Lombardi's. But hey, if I'm not going to be appreciated, why should I return?
Tags: bad service, lombardi's, restaurants, service, waitress
